Welcome to SMS Tex. We value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase our products.
1. Information We Collect
When you browse our shop, add items to your cart, or make a purchase, we collect the necessary personal details to fulfill your order successfully:
- Identity Information: Your full name.
- Contact Details: Your mobile number and email address.
- Shipping & Billing Details: Your physical delivery address, city, state, pincode, and country (India).
- Technical Details: Standard website access metrics and cookies used strictly to sustain your local shopping cart session.
2. How We Use Your Information
We process your personal information based on legitimate business needs:
- To process and deliver your purchased sarees.
- To send you transactional updates and tracking information via SMS or WhatsApp.
- To provide dedicated customer support regarding order issues or delivery timelines.
- To prevent fraudulent transactions and maintain website security.
3. Payment Processing with Razorpay
All online payments on our storefront are securely processed by our third-party payment partner, Razorpay.
4. Data Protection & Non-Disclosure
We maintain strict confidentiality standards:
- We do not sell, lease, trade, or distribute your personal information to any third-party marketing companies.
- Your details are only shared with trusted courier partners (for shipping) and verification channels necessary to fulfill your orders.
5. Your Rights & Data Deletion
You retain complete authority over your personal information. You can request details of the information we hold about you or ask us to permanently delete your data from our systems at any time.
To request data deletion, please contact our support team at +91 93426 26350 or send us a WhatsApp message, and we will process your request within 2–3 business days.