Thank you for shopping with SMS Tex. This Shipping & Delivery Policy describes our terms, dispatch workflows, shipping costs, and timelines to ensure a smooth delivery experience.
1. Serviceable Regions
We **deliver exclusively within India**. We partner with leading domestic courier agencies to service pincodes across all Indian states and Union Territories. We do not provide international shipping.
2.Order Dispatch & Processing
As standard policy, all orders are processed and prepared for shipping within **1 to 2 business days** (excluding Sundays and national holidays) after we receive full payment confirmation through our website.
3. Expected Delivery Timelines
Delivery Timeline: 7 to 15 Working Days
Depending on your physical location in India, orders are delivered between **7 to 15 working days** from the dispatch date. Deliveries to remote locations, northeastern states, or during peak festival seasons may experience minor extensions.
4. Flat Shipping Fees
To provide transparency and maintain top packaging quality, we apply a standard **flat shipping charge of ₹50 per product** inside the shopping cart.
The final delivery charge increases proportionally with your total items (e.g. ₹50 for 1 saree, ₹100 for 2 sarees, etc.). Shipping rates are added dynamically to your bag total prior to opening the Razorpay window.
5.Tracking Guidelines & SMS Alerts
Once your package is handed over to the courier partner:
- A unique shipment tracking number and tracking portal link will be generated.
- Tracking details will be shared directly with you via **SMS** or **WhatsApp** using the mobile number provided at checkout.
6.Courier Delays & Incidents
While we partner with top-tier courier services to ensure prompt delivery, we are **not legally responsible or liable** for any delivery delays arising from:
- Adverse weather conditions or natural disasters.
- Local lockdowns, strikes, or regional transport blockages.
- Incorrect, incomplete, or unserviceable address logs submitted during payment checkout.